General Business Conditions

1. General
The following conditions apply for all supply and service contracts. Business partners' alternative conditions do not apply. In placing an order the customer or business partner accepts that our terms and conditions apply exclusively.

2. Prices
Prices are in Euros and include VAT, net ex workshop Bernastel-Kues

3. Contractual commitment
In sending an order by email, fax etc., the customer/sender contracts irrevocably to the purchase. I confirm every order in writing by fax or email.

4. Complaints
The materials I use are in part natural products. Variation in colour, grain and texture are inherent in the natural character of the materials and can be no grounds for complaint. This also applies to normal signs of wear.
Damage or incomplete orders must be advised immediately upon receipt of delivery. The customer is solely responsible for deficiencies not immediately advised.
End customers have the right to return orders for 14 days after delivery. This expressly excludes special orders. In the event of return within 14 days, carriage is free for items returned in original packaging. This also applies to incomplete or wrong deliveries.
Proof that return is within the allowed period must consist of an appropriately dated delivery note from the contractor or Postal service.
A copy of the invoice must accompany returns.

5. Delivery and payment
Delivery is by carrier to the customer's home address. Delivery of the wine-rack Weinchen is by post to the customer's home address.
Delivery will be arranged on receipt of payment in cash or by bank transfer, and will be within 14 working days of confirmation of order or within such schedule as may be stated in the confirmation of order.
Acts of God, or circumstances unforeseeable or beyond our control release me from the contract to deliver, should a delivery of the goods become impossible. Foreign deliveries will be made only on receipt of payment in advance, inclusive of applicable international charges.

6. Safe Delivery
Liability for loss or damage transfers to the customer on dispatch

7. Completion of contract
Goods remain my property until receipt of payment in full

8. Data Protection
All information supplied in connection with orders will be held strictly according to the requirements of legal data protection.

 
© Möbel-Design & Weingalerie | Peter Heidemanns 2011